MagicTradeBot
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Response within 4 business hours
4h Active support · Elite holders get priority response

Get in touch. We're here.

Have a question, need support, or want to discuss a custom project? Reach out directly. Pick the topic that fits, fill the form, and we'll respond — usually faster than promised.

✓
Within 4 business hours Monday – Friday, around the clock
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Elite priority queue SLA-backed response for Elite plan holders
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Real humans, real answers No tier-1 templates, no scripted deflection
01
Choose a Topic

What can we help
you with?

Pick the topic that fits. Your selection auto-fills the form below — so we route your message to the right person from the moment it lands.

02
Send a Message

Fill the form.
We'll reply.

Required fields marked with an asterisk. Set the priority honestly — "Trading Halted" jumps the queue but should only be used when live execution is actively affected.

Selected topic 01 General enquiry → Sales team
Tip: for technical issues, include the bot version, exchange, and the last 20 lines of logs.
Priority
→ We respond within 4 business hours. Elite holders receive priority response.
03
Office & Resources

Where we are.
Where to look first.

A real team in a real timezone. Before you write — most platform questions are already answered in the docs and knowledgebase, often faster than waiting for a reply.

01
Support hours

Around the clock, Mon–Fri

  • Active daysMonday – Friday
  • Hours24-hour rotation
  • Standard SLAWithin 4 hours
  • Elite SLAWithin 1 hour
  • WeekendCritical issues only
02
Registered office

Trading Research Center

Trading Research Center
Islamabad, Pakistan
Remote meetings available globally
Video conferencing on request